POLICIES

Safety at Fly Nails and Lashes

As we all enter this new normal together we have designed a few new protocols to keep you and everyone at Haven as safe as possible - it is after all at the heart of what we do.

How you can help:

First, if you have been exposed to someone with COVID-19 within the last two weeks or are experiencing symptoms like a fever, cough or shortness of breath - we require that you reschedule your appointment to at least two weeks out.
To reschedule just head online, shoot us an email at flynailsandlashes@gmail.com or give us a call at 678.909.3154 and we'll get your appointment rescheduled when you're back to 100%!

Symptom Free - We ask that all guests and team members arrive at Fly Nails and Lashes free of any symptoms be it; fever, cough or shortness of breath, etc.

Masks are a Must - We also ask that all clients wear a mask and adequately cover your nose and mouth at all times.If you arrive without a face mask, we will have some available for sale. No mask, no entry.

Walk-Ins and Appointments – Although we are accepting walk in customers, customers with an appointment will be prioritized. Only customers that have an appointment or are shopping will be allowed in the studio, as such no guests or children will be able to wait in the waiting area without an appointment. Moreover, we may ask guests to wait in the car until their appointment time if we are at capacity.

BYO-Flip Flops - We also suggest bringing your own flip flops so that you can limit your time in the studio and leave without risking your long-awaiting pedi!

BYOB + Reading Material - For now, we are going to pause offering beverages and magazines while in studio to eliminate the potential transfer of germs. Feel free, as always, to bring your own beverage (one with a lid/cap is best!).

New ways we’re working to keep everyone safe:

Limiting Contact - We have designed a check-in and check-out process that involves little to no contact - for safe distances and peace of mind.

20 seconds or more - We will ask all guests to use our hand-washing station upon entry into the studio.

Contactless payment options now include - Pre-payment, Apple Pay and Contactless Card Payment options are available. We will not be accepting cash for services at this time, but will have envelopes available for cash tips
for our nail techs that customers can utilize.

#6Feet - foot spacing will be marked throughout the studio. We are limiting the number of guests and team within the studio to manage spacing and safety protocols.

Team Fly Nail’s Protective Gear - Each team member will have access to a face mask, and a face shield. Additionally, each manicure station and our front desk have been outfitted with an acrylic partition to protect
everyone!

Below are the practices we’ve had in place since our opening that ensure
everyone is safe and healthy:

Hospital-Grade Sanitation

o All tools and implements are washed, disinfected with an EPA approved hospital-grade bactericidal, veridical, and fungicidal and as a final step, put through our hospital-grade autoclave (aka a steam sterilizer).

o We clean all service stations and other hard surfaces with this and other disinfectants after every point of contact.

o Our team washes their hands between every client and wears hospital-grade Nitrile gloves for each service.

o Laundry is washed and dried at the highest level of heat - temperatures which are high enough to kill bacteria, fungus and common viruses.

o Hand-sanitizer is used on both our team and clients in every service. Hand- sanitizer is also available throughout the studio for use by everyone.

o The studio is cleaned each night in preparation for the next day’s services.

Our Cancellation & booking Policy

Thank you for choosing Fly Nails and Lashes for your beauty needs. We're committed to providing exceptional service to all of our clients. Please take a moment to review our booking policy:

Arrival Time: We kindly ask that you arrive promptly for your scheduled appointment. We understand that unexpected delays can occur, so we offer a 15-minute grace period for tardiness. However, arriving more than 15 minutes late may require rescheduling your appointment.
Late Fee: Clients who arrive more than 15 minutes after their scheduled appointment time will incur a $10 late fee. This fee helps us maintain our schedule and compensate our technicians for their time.
Rescheduling/Cancellations: If you need to reschedule or cancel your appointment, please provide at least 24 hours' notice. This allows us to accommodate other clients who may be waiting for an appointment. Failure to provide sufficient notice may result in a cancellation fee.

By booking an appointment with Fly Nails and Lashes, you agree to adhere to our booking policy. We appreciate your cooperation and understanding.

If you have any questions or concerns about our booking policy, please don't hesitate to contact us. We look forward to serving you!

SERVICE CORRECTION POLICY

At Fly Nails and Lashes, we are dedicated to ensuring your satisfaction with our services. Please take a moment to review our service correction policy:

No Cash Reimbursements: We do not offer cash reimbursements for any services rendered. Instead, we are committed to correcting any service-related issues to your satisfaction.
Service Corrections: If you are unsatisfied with any aspect of your service, please contact us within three days of your appointment. We will gladly schedule a complimentary service correction to address any concerns you may have.
Previous Nail Work: If your original nail work was performed at a different salon, our nail technicians reserve the right to refuse service or may require your current nails to be soaked in order to start with a fresh set. We take pride in maintaining the highest standards of quality and craftsmanship, and therefore, we will not build upon existing work done elsewhere.

By booking an appointment with Fly Nails and Lashes, you acknowledge and agree to abide by our service correction policy. Your satisfaction is our top priority, and we appreciate the opportunity to address any issues that may arise.

If you have any questions or need further clarification regarding our service correction policy, please do not hesitate to reach out to us. We are here to ensure your experience with us exceeds your expectations.